REFUND AND RETURNS POLICY
LAST UPDATED: September 2026
At Radiant Control Ltd, we want you to be completely satisfied with your purchase. If you need to return an item bought through our website (https://radiantcontrol.co.uk/), please review our policy below.
1. RIGHT TO CANCEL & CHANGE OF MIND (14-DAY COOLING-OFF PERIOD)
Under the UK Consumer Contracts Regulations 2013, you have the legal right to cancel your order for any reason within 14 calendar days starting the day after you (or a third party designated by you) receive the goods.
- Full Refund: If you cancel within this 14-day window, we will issue a full refund of the product price plus the standard outbound shipping cost paid at checkout.
- No Hidden Fees: We do not charge restocking fees or handling charges for consumer change-of-mind returns.
- Return Carriage: Unless the item is damaged, faulty, or incorrectly supplied, you are responsible for paying the direct cost of returning the goods to us.
2. CONDITION OF RETURNED GOODS & DIMINISHED VALUE
2.1. You must return the items to us no later than 14 days after notifying us of your cancellation.
2.2. Returned goods must be complete, unused, and in their original packaging.
2.3. You are permitted to inspect the goods as you would in a retail shop. However, if the value of the product is diminished due to handling beyond what is necessary (for example, installing components, unsealing electrical units, or damaging manufacturer packaging), we reserve the right to deduct a reasonable amount from your refund to cover the loss in value.
3. EXEMPTIONS & NON-RETURNABLE ITEMS
The right to cancel does not apply to:
- Bespoke goods or items manufactured/cut to custom specifications (e.g. pipework cut to custom non-standard lengths).
- Products that have been installed or wired up (unless found to be defective under warranty).
4. DAMAGED, FAULTY, OR INCORRECT ITEMS
4.1. Inspection on Delivery: Please inspect your order upon receipt. Any transit damage, missing items, or incorrect products must be reported to us within 48 hours of delivery by calling 01530 519666 or emailing sales@radiantcontrol.co.uk.
4.2. Resolution: For damaged, defective, or incorrectly supplied goods, we will:
- Arrange a free replacement/exchange or issue a full refund.
- Cover all return shipping charges or arrange courier collection at our expense.
5. HOW TO RETURN AN ITEM
- Contact our team on 01530 519666 or email sales@radiantcontrol.co.uk during our business hours (Monday to Friday, 8:30 am – 4:30 pm) with your order number and item details.
- Our team will issue a Return Authorization (RMA) reference and dispatch instructions.
- Securely package the items with the RMA reference included inside the box (please do not write directly on original product packaging).
- Send your return via a tracked courier service to:
Return Address:
Radiant Control Ltd (Returns Dept)
Unit 3, Vulcan Court, Vulcan Way
Coalville, LE67 3FW
6. REFUND PROCESSING
6.1. Approved refunds will be processed within 14 days of us receiving the returned goods (or receiving proof of return dispatch).
6.2. Refunds will be issued directly to the original payment method used at checkout.
7. NEED ASSISTANCE?
Our customer service and technical support team is available Monday to Friday, 8:30 am – 4:30 pm.
- Telephone: 01530 519666
- Email: sales@radiantcontrol.co.uk