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PRIVACY AND COOKIE POLICY

LAST UPDATED: September 2026

At Radiant Control Ltd ("we", "us", "our"), accessible via https://radiantcontrol.co.uk/, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website, purchase products from us, or communicate with our team.

Radiant Control Ltd is the data controller for personal data collected through this website under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT ABOUT YOU

We may collect, store, and process the following types of personal information:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and phone number provided when placing an order or communicating with us.
  • Transaction Data: Details of products purchased, order history, and payment status (note: full credit/debit card numbers are processed securely by third-party payment gateways and are never stored on our servers).
  • Technical & Usage Data: IP address, browser type and version, time zone setting, operating system, pages visited, and interaction data collected automatically via cookies and analytics.
  • Communication Data: Any information or inquiries sent via our contact forms, direct email, or phone support during our business hours.

2. HOW WE USE YOUR PERSONAL DATA

We process your personal data under the following legal bases and for the specified purposes:

  • Order Fulfillment (Contractual Obligation): Processing and dispatching your orders, sending transactional order updates, and providing ongoing customer support.
  • Legitimate Business Interests: Managing site functionality, preventing fraudulent transactions, improving product offerings, and monitoring website performance.
  • Legal Compliance: Retaining financial and sales records for standard UK tax and accounting compliance (HMRC).
  • Marketing (Consent): Sending newsletters, technical updates, or promotional offers if you explicitly opt-in to receive them. You may opt-out at any time via the unsubscribe link in our emails.

3. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal data. We only share necessary data with trusted third-party service providers who help us operate our e-commerce business:

  • Couriers & Delivery Services: Courier partners (e.g., DHL, DPD, Royal Mail, or freight carriers) to deliver orders to your address.
  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal) to process payments at checkout.
  • Hosting & Website Infrastructure: Web hosting providers (SiteGround) and essential technical software partners powering our online store.
  • Analytics & SEO Tools: Service providers like Google Analytics (GA4) to analyze site traffic and usage patterns.
  • Legal Authorities: Where required by law, regulation, or court order to disclose your information.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to ensure essential site operation, remember cart contents, and analyze browsing trends:

  • Essential Cookies: Required for core site navigation, WooCommerce cart persistence, and secure checkout flow.
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and analyze website traffic performance (e.g., Google Analytics).
  • Functional Cookies: Remember your preferences and custom settings when returning to our site.

You can manage or disable cookies at any time through your web browser settings, though disabling essential cookies may impact your ability to complete checkout.

5. DATA SECURITY AND RETENTION

5.1. We enforce appropriate technical and security measures (including SSL encryption) to protect your personal data from unauthorized access, loss, or misuse.

5.2. We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or tax reporting obligations (typically up to 6 years post-transaction for tax purposes).

6. YOUR LEGAL RIGHTS

Under UK data protection law, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request deletion of your data where no overriding legal basis exists for us to retain it.
  • Right to Object/Restrict: Object to or request restriction of data processing for direct marketing or specific legitimate interest grounds.

To exercise any of these rights, please contact us using the details below.

7. CONTACT DETAILS

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact our team during our business hours (Monday to Friday, 8:30 am – 4:30 pm):

  • Company Name: Radiant Control Ltd
  • Postal Address: Unit 3, Vulcan Court, Vulcan Way, Coalville, LE67 3FW
  • Telephone: 01530 519666
  • Email: sales@radiantcontrol.co.uk